Help Center
How we can help you?
- The Email Signature Management Platform
- Outlook 365 cross-platform (Microsoft 365)
- Non-Outlook email clients (Server-side)
- Outlook/Exchange Server (On-premises)
- The Email Signature Campaign Platform
- Gmail email signatures (Google Workspace)
- Apple Mac Mail email client (All environments)
- More Integrations
- General FAQs
- Latest updates (Get notified)
The Email Signature Management Platform
How to create an email signature template
- The Xink Email Signature Web Portal - A Quick Video Walk-through
- How to upload an email signature and quickly create the template
- Design and preview your first email signature
- How to merge employee data into your signature using fields
- How to add a custom field to the email template
How to add employees
- IT Pro: How to read users from Entra ID (Azure AD)
- IT Pro: How to read users from Active Directory on-premises
- IT Pro: How to read users from Google Directory
- IT Pro: How to read user's groups from Active Directory
- IT Pro: How to read users from a SQL data source (e.g. Workday or ERP)
How to assign email signatures to everyone, groups and individuals
Goodies for Xink administrators
- How to add other Xink administrators and set roles
- How to enable multi-factor authentication using TOTP
- How to leave out blank fields in email signatures (NULL statement)
- How to change content (IFNULL... THEN... ELSE)
- How to build dynamic content using CASE Statement (WHEN... THEN... ELSE)
FAQs
- How to move Azure data center
- IT Pro: How to Sync Custom Attributes of Entra ID (Azure AD) to Xink
- Entra ID (Azure AD) Integration Error - Code: Authorization_RequestDenied
- What is the latest version of the Xink Client now?
- HTML Pro: Which font can I use in my email signature?
Outlook 365 cross-platform (Microsoft 365)
How to update Outlook 365 email signatures
Outlook 365 FAQs
- How to turn off recipient-based signature feature to avoid signature refresh
- How to assign email signatures for shared mailboxes and alias emails
- Why does the New email signature only shows when I click the Xink 365 add-in?
- Recipient email rules
- How to turn off the email signature when sending a meeting invitation
Non-Outlook email clients (Server-side)
How to apply the new/reply email signature when the email is sent (Server-side)
Server-Side FAQs
- IT Pro: Access Denied Error when configuring server-side
- Autoreply messages are not being delivered to email recipients
- Why is content removed when I send my email using the Outlook app (iOS/Android)?
- How to make native Mail app on iOS send emails in HTML format?
- Server-side Issue: Outbound Emails do not get Xink signatures (when using Mimecast)
Server-side Best Practices
- IT Pro: Bounced mails for Office365 Groups
- IT Pro: Setup Hybrid mail flow to route through Exchange on-premises
- IT Pro: Adding Xink server IP to whitelist
- IT Pro: Fix on when External recipients don't receive email messages that are sent to a distribution group in Exchange Online
- IT Pro: Server Side Best Practices
Outlook/Exchange Server (On-premises)
Outlook 'classic desktop' on Windows and Terminal Server
Outlook 'classic desktop' on Mac
Outlook 'classic desktop' FAQs
- IT Pro: Deploy the required registry keys through SCCM (without GPO)
- IT Pro: Deploy Xink ADMX File via GPO Template (Xink Token ID)
- IT Pro: Deploy MSI Package via GPO (Xink Client)
- IT Pro: Insert DomainAuthToken Value using a Command Line Script or .BAT File
- Email signatures are not updated in Outlook (one or a few users)
The Xink client FAQs (Legacy method)
- Xink Client Status: Access Denied
- IT Pro: Replacing expired token via GPO
- IT Pro: How to set the email body font in Outlook (Windows) using GPO
- IT Pro: Xink app deployment using Jamf or third-party software distribution
- How to customize Xink invitation email
The Email Signature Campaign Platform
How to get started with email signature campaigns
- Introducing Email Signature Campaigns
- How to Design your first Email Signature Campaign
- How to schedule email signature campaigns
- How to Preview, Segment and Launch Email Signature Campaigns
- The Dashboard Campaign Analytics
Campaign FAQs
- How to increase followers on social media
- How to use Google Analytics Tracking with Email Signature Campaigns
- How to put a campaign inside the signature (and use the disclaimer tag when segmenting campaigns via rules)
- 3 tips for a stronger call to action (CTA)
- 10 campaign headlines that work
Gmail email signatures (Google Workspace)
Centrally update Gmail email signature
FAQs
- Are our emails re-routed?
- How to stop the Gmail signature piling up at the end of a long thread?
- How to update email signature when sending from a different address or alias
- IT Pro: Do we need to enter Super Admin credentials in Xink?
- Last Gmail Update: Error, Code (3)
Apple Mac Mail email client (All environments)
How to update signatures for Mac mail
FAQs
- How do I solve the error "The AllSignatures.plist couldn't be opened because you don't have permission to view it"?
- Apple Mail still not getting Xink signature after installing or updating Xink app
- Images in the signature are removed when replying or forwarding using Mail app (iOS) or Mail (OSX)
- HTML code shows in the Signatures section in Apple Mail
- MAC Error: Not authorized to send apple events to Microsoft Outlook
More Integrations
General FAQs
Frequently Asked Questions
- Enabling Single-Sign-On (SSO) for an Account Admin in the Xink portal
- Will it suppress automatic signatures for inter-office email?
- How to migrate from eMailSignature 'classic' to the portal (Microsoft Azure Cloud) - Estimate 2-4 hrs.
- Can users have multiple email signatures?
- What is the best image format?