Before you move an account to a MANAGED ACCOUNT (For Partners)
Contact us BEFORE you initiate the transfer of a MANAGED ACCOUNT.
We will connect the account to your MANAGED ACCOUNTS after the migration - Thanks.
You'll find your account data center in your Xink account Dashboard menu (scroll down in the lower right area):
What's next?
- An authorized administrator registered on your Xink account must submit a support ticket, select the type = Request data center move, and specify the US, CA, UK, EU, or AUa.
Use this as the ticket subject:
"Request to Move from XX to XX – [Your Company Name]" - Running Server-side (Rerouting) setup?
Please remove and unmap the domains from your server-side integration before initiating the request to move.
If you plan to continue using the server-side setup after the migration, you'll need to reconfigure it from scratch. - Pulling data from AD on-prem?
Remember to re-download the EMSADExport.exe export tool from the Downloads section of the new data center and replace the one in your local folder. We recommend that you switch to Entra ID (Azure AD).
Then what?
- Wait for a confirmation when your account transfer is complete.
- Please notify us to delete the old account once you confirm everything is present and working fine.
