How to Move Azure Data Center

Important: Contact Us First

Before you initiate the transfer of a Managed Account, please contact us.
After the migration, we’ll ensure the account is correctly connected to your Managed Accounts. Thank you!

Step 1: Locate Your Account's Data Center

You can find your data center location in your Xink account's Dashboard menu. Scroll to the bottom right area:

Step 2: Submit a Support Ticket

  1. An authorized administrator from your company must submit a support ticket.
  2. In the ticket:
    • Select Type = Request data center move
    • Specify your target data center: US, CA, UK, EU, or AU
    • Use this subject line:
      "Request to Move from XX to XX – [Your Company Name]"

Step 3: Prepare for the Move

If You're Using Server-Side (Rerouting) Setup:

  1. Remove and unmap domains from your server-side integration before submitting the move request.
  2. After migration, you’ll need to set up the integration from scratch.

If You're Pulling Data from AD On-Prem:

  1. After the move, download the latest version of EMSADExport.exe from the Downloads section in the new data center.
  2. Replace the existing file in your local folder.
  3. Recommended: Switch to Entra ID (Azure AD).

Step 4: Final Steps

  1. Wait for our confirmation that the transfer is complete.

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