If you are a reseller with a partner login.
Contact us BEFORE you initiate the transfer of your partner login.
You'll find your account data center in your Xink account Dashboard menu (scroll down):
- Submit a support ticket and select type = Request data center move and specify USA, Canada, United Kingdom, EU or Australia.
- Pulling data from AD on-prem?
Remember to re-download EMSADExport.exe export tool from the Downloads section of the new data center and replace the one in your local folder.
- Running Server-side(Rerouting) setup? Server-side must be disabled before migration where there are no domains mapped. After the migration is complete, Server-side must be configured from scratch.
- Wait for a reply when your account transfer is complete.
- Notify us to delete the old account once you confirm everything is present and working fine.