Important: Contact Us First
Before you initiate the transfer of a Managed Account, please contact us.
After the migration, we’ll ensure the account is correctly connected to your Managed Accounts. Thank you!
Step 1: Locate Your Account's Data Center
You can find your data center location in your Xink account's Dashboard menu. Scroll to the bottom right area:
Step 2: Submit a Support Ticket
- An authorized administrator from your company must submit a support ticket.
- In the ticket:
- Select Type = Request data center move
- Specify your target data center: US, CA, UK, EU, or AU
- Use this subject line:
"Request to Move from XX to XX – [Your Company Name]"
Step 3: Prepare for the Move
If You're Using Server-Side (Rerouting) Setup:
- Remove and unmap domains from your server-side integration before submitting the move request.
- After migration, you’ll need to set up the integration from scratch.
If You're Pulling Data from AD On-Prem:
- After the move, download the latest version of
EMSADExport.exefrom the Downloads section in the new data center. - Replace the existing file in your local folder.
- Recommended: Switch to Entra ID (Azure AD).
Step 4: Final Steps
- Wait for our confirmation that the transfer is complete.
