LiveChat Support Bubble is missing in Xink website

You may refer to the below instructions if LiveChat Support Bubble is missing in the Xink admin portal

When it's missing:

When it's showing fine:

1. Check if third-party cookies or all cookies are blocked in your Google Chrome or the browser you are using. 

    a. Open Chrome.

    b. At the top right, clickMoreand then Settings.

    c. Click Security and Privacyand thenSite Settingsand thenCookies and other site data.

    b. Make sure the below settings are disabled

2. If you are using VPN, disconnect and try to reload the Xink website. If the chat bubble displays okay, you have to contact your VPN provider/support to get assistance.

3. Whitelisting the below LiveChat domains may also help: 

cdn.livechat-files.com

cdn.livechat-static.com

secure-lc.livechatinc.com

cdn.livechatinc.com

gateway.livechatinc.com

api.livechatinc.com

cdnx.livechatinc.com

queue.livechatinc.com

my.livechatinc.com

addons.livechatinc.com

integrations.livechatinc.com

accounts.livechatinc.com

billing.livechatinc.com

js.recurly.com/v4/recurly.js

static.livechatinc.com

*livechat.com 






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