If your Azure AD (Entra ID) or Microsoft 365 profile photos are not appearing in the Xink admin portal, this is typically due to one of the following reasons:
1. Photo Import is Not Enabled
Photo import is disabled by default to reduce the synchronization load. To enable photo import, please contact our support team by submitting a ticket through the Xink Helpdesk or using LiveChat via the Xink admin portal.
2. Profile Photo Resolution or File Size Exceeds Limits
Azure profile photos with high resolution or file sizes exceeding 1 MB may cause synchronization issues. The API can skip large photos or halt the sync altogether.
Resolution:
Use Microsoft Graph Explorer to select a lower resolution for profile photos to resolve this issue.
Follow these steps:
1. Open the Microsoft Graph Explorer.
2. Log in using your Microsoft 365 admin account.
3. Paste the following URL into the URL field, replacing testuser@domain.com with the email address of an active mailbox:
https://graph.microsoft.com/v1.0/users/testuser@domain.com/photos
4. Run it by clicking Run Query.
5. Review and select a lower image resolution that meets your design requirements. For example:
If your headshot photo is set to 80x80, a resolution of 96x96 should suffice.
Once you've identified the appropriate resolution, inform our support team. We will configure the backend to ensure the next Azure AD sync pulls the updated, lower-resolution images.
