Summary
If a logo looks sharp when manually inserted in Outlook, but appears blurry when applied by Xink in Classic Outlook, verify that the user is not being updated by the Legacy Xink Client.
This issue is typically related to how the Legacy Xink Client updates local Outlook signatures. The same logo may render correctly when applied by the Xink Outlook add-in.
Symptoms
- The logo looks sharp when inserted manually in Outlook.
- The same logo appears blurry when Xink automatically applies it.
- The issue occurs in Classic Outlook.
- The logo looks correct when using the Xink Outlook add-in.
Likely cause
The user may still have signatures updated by the Legacy Xink Client.
The Legacy client updates Outlook signatures locally. In some cases, this can affect how logos or images are rendered in Classic Outlook.
Recommended check
Confirm whether the Legacy Xink Client is installed or running on the affected computer.
How to check on Windows
Option 1: Check installed apps
- Open the Start menu.
- Search for Apps & Features or Installed apps.
- Search for Xink.
- Look for an installed application related to the Xink.
If Xink is listed as an installed desktop application, the Legacy client may be installed.
Option 2: Check the system tray
- Look in the bottom-right corner of Windows near the clock.
- Click the arrow to show hidden icons.
- Look for an Xink icon.
If an Xink icon is visible, the Legacy client may be running.
Option 3: Check Task Manager
- Press Ctrl + Shift + Esc to open Task Manager.
- Go to the Processes tab.
- Look for any process containing Xink.
How to check on Mac
Option 1: Check Applications
- Open Finder.
- Go to Applications.
- Search for Xink.
If an Xink desktop application is installed, the Legacy client may be present.
Option 2: Check Login Items
- Open System Settings.
- Go to General > Login Items.
- Look for Xink in the list.
If Xink is listed, the client may start automatically when the user signs in.
Resolution
If the Legacy Xink Client is installed or running, ask your IT administrator to verify whether it is still required.
For best image quality in Classic Outlook, use the Xink Outlook add-in instead of the Legacy Xink Client.
Important
Avoid updating the same user with both the Legacy Xink Client and the Xink Outlook add-in. This can make troubleshooting more difficult and may cause inconsistent signature behavior.
Troubleshooting checklist
- The logo is sharp when manually inserted in Outlook.
- The logo becomes blurry only when applied automatically.
- The affected user is using Classic Outlook.
- The Legacy Xink Client is installed or running.
- The logo looks correct when applied by the Xink Outlook add-in.
If the checklist matches your case, the next step is to remove or disable the Legacy Xink Client and use the Xink Outlook add-in for signature updates.
Next steps
Contact your IT administrator to confirm the current deployment method and, if applicable, move affected users to the Xink Outlook add-in.
