How to reset Outlook Windows and Outlook Mobile

Summary: If Outlook signatures are missing, outdated, or not syncing as expected, the RESET feature clears the local cache and forces the add-in or client to download fresh signature data from the Xink server. This usually resolves most local cache and sync issues without reinstalling Outlook.

When to use RESET

• The signature preview is blank or shows an old version.
• Changes made in the Xink portal are not appearing in Outlook.
• There are sync errors or inconsistent behavior across users.

What RESET does

RESET removes local configuration/cache used by the Xink client or add-in and reinitializes the app. After RESET, Outlook/Xink retrieves a fresh configuration and signatures from the Xink server.

Note: RESET affects only the device's local cache/config. It does not delete your Xink policies, templates, or server-side settings.

Before you begin

• Save any unsent emails.
• Close other Outlook windows if possible.
• Ensure you have a stable internet connection for the re-sync.

Windows: Run RESET

1. Open the Xink application or add-in settings on your Windows device.
2. Click RESET.
3. Confirm if prompted.
4. Wait for the app to reinitialize and reload the configuration from scratch.
5. Reopen Outlook and verify your signature is updated in New Email and Signatures (if applicable).

Outlook Mobile (iOS & Android): Reset the account

1. Open the Outlook mobile app.
2. Go to Settings > Accounts.
3. Tap the mailbox/account you want to refresh.
4. Look for and tap RESET ACCOUNT.
5. Reopen Outlook and compose a new email to confirm the correct signature appears.

Troubleshooting

• Still seeing the old signature? Close and relaunch Outlook, then create a New Email to test. If you use multiple profiles, ensure the correct one is active.
• No signature appears after RESET: Confirm the user has an assigned Xink policy/template and required attributes (e.g., name, title) in your directory.
• RESET option not visible: You may have limited permissions or an older client. Update the add-in/app and try again.
• Intermittent sync: Check connectivity, VPN settings, or firewall/proxy policies that may block access to Xink endpoints.

Next steps

If issues persist after RESET, collect a brief description (device, Outlook build, steps taken, and timestamp) and contact your IT administrator or Xink support with logs if requested.