Short answer:
If the Access Code field is greyed out, the device was previously installed using the unattended MSI/OAuth2 package. Leftover HKLM registry settings prevent manual entry.
Summary: When the Access Code field is disabled, it is typically caused by a previous unattended (IT-managed) installation. You must remove the deployment or clean up registry entries before the user can enter the Access Code.
Why the Access Code is greyed out
The greyed-out Access Code is caused by installing the unattended MSI/OAuth2 package.
This method is typically used by IT administrators and stores configuration in HKLM registry entries.
If these registry entries remain on the device, the end user will be unable to enter the Access Code manually.
If installed via GPO or deployment tools
If the unattended package was deployed using GPO, Intune, or similar tools:
- Disable or remove the deployment.
- The Xink installation will be automatically removed.
If the MSI was installed manually
If the MSI package was installed manually (common during trials), you must remove it and clean up the registry.
- Uninstall the Xink client from Add/Remove Programs.
- Delete the following registry entries:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\ Delete the "Xink" folder(s) Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Delete "Software\Xink\Xink Client AD"
- Restart the computer.
- Verify that the registry entries are not reapplied (if they are, IT must remove the deployment).
- Reinstall using the invitation email and enter the Access Code:
Install Xink client via invitation email
Troubleshooting
- Still grayed out? The device is likely still managed by a deployment tool (GPO, Intune, etc.). Contact IT.
- Registry entries reappear after reboot? This confirms a central policy is enforcing the settings.
Next steps
Once the registry entries are removed and the app is reinstalled via invitation email, the user can enter the Access Code and complete setup.
