Outlook 2016 - Image/logo showing grayed out box when composing an email

Symptom

Image/logo show as grey box when composing an email.

Recipients preview images OK.

Cause

This bug was introduced in Outlook update: 16.0.6568.2025.

Resolution

Microsoft released a new update build 16.0.6769.2015 that includes the following bug fix:

Fix an issue where images in HTML signatures appear as gray boxes when sending new messages or replying.

You can learn more on the update here: Announcing March feature updates for Office 2016 for Office 365.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.