Short answer:
Images disappear in Apple Mail because it does not support embedded images used by Outlook. Use “Include Attachments in Replies” or switch to linked images.
Summary: When emails are sent from Outlook on Windows or using Xink server-side with embedded images, Apple Mail (macOS and iOS) may remove those images when replying or forwarding. This is expected behavior due to differences in how email clients handle embedded images.
Your company email signature may include logos and images. When replying from Apple Mail (macOS or iOS), these images can be removed because Apple Mail does not fully support embedded images introduced by Microsoft Outlook.
Symptom
When replying or forwarding an email, signature images may be missing and replaced with placeholders or image tags for the recipient:
Workarounds
If you use Apple Mail and want to preserve images when replying:
- Apple Mail (macOS)
Go to Edit > Attachments > Include Original Attachments in Reply:
- Mail app (iPhone/iPad)
Go to Settings > Apps > Mail, then under Composing set Include Attachments with Replies to Always:
Alternative options
- Use Outlook for iOS or Outlook for Mac, which support embedded images.
- Switch to linked images in your Xink signatures to ensure compatibility with Apple Mail.
Next steps
Choose the option that best fits your setup to ensure signature images display correctly across all email clients.
