Short answer:
Xink can update email signatures for Zendesk users, but Zendesk supports only plain-text signatures. Make sure the assigned Xink signature includes a plain text version before enabling the integration.
Summary: This guide explains how to enable the Zendesk integration in Xink so that employee signatures are automatically updated in Zendesk.
Before you begin
Zendesk supports plain text signatures only.
Before enabling the integration, make sure the signature assigned to the employee includes a plain-text version in Xink.
Find the plain-text section in the signature editor:
Set up the Zendesk integration
- Log in to your app.xink.io account and open Preferences.
- Go to the Integration tab and select Zendesk from the left menu.
- Enable Zendesk Integration. The Zendesk login fields will appear.
- In the Admin Email field, enter the Zendesk administrator email address. By default, Xink inserts the Xink admin email, but you can change it.
- Copy your Zendesk domain name from the browser address bar in Zendesk.
- Paste the Zendesk domain name into Xink Preferences.
- Create an API token in Zendesk for Xink signature updates.
In Zendesk, go to Admin > Channels > API.- Click + to create a new token
- Enter a description
- Copy and store the token
- Click Save
Important: Make sure Token Access is enabled in Zendesk when creating the token.
Return to Xink Preferences and paste the copied token into the API Token field:
Verify the connection
Click Check Zendesk Connectivity.
When the message Connection succeeded appears, Zendesk users who are also added to your Xink account will receive the correct Xink signature.
Next steps
Confirm that the affected employees have a plain-text signature assigned in Xink, and test a signature update in Zendesk.
