Email Signature Platform - Help Desk and Knowledge Base

How do I assign email signatures for the shared and user mailboxes?

As a Xink admin, you can assign special signatures to users with access to shared mailboxes and to users that has access to more than one user mailbox.

Shared Mailbox

A mailbox that's not primarily associated with a single user and is generally configured to allow logon access for multiple users.

  • accounting@
  • support@
    etc.

User Mailbox

A mailbox that's assigned to an individual user in your Exchange organization. It typically contains messages, calendar items, contacts, tasks, documents, and other important business data.

  • user.name@company1.com
  • user.name@company2.com
    etc.

Method #1

When the email is used only a few times

You set the shared signatures as optional and assign it to the users(s) - Either individually or via group setting (rules).

Then the user can select the optional signature by right clicking the default (can also select in the Outlook menu).

Method #2

When the email is used many time

You select 'Do not change' which means that the user can select his own default/reply and the Xink client will not overwrite.

How to set 'Do not change' individually:

How to set 'Do not change' for groups via rules:

Now the the E-mail account settings are preserved when the Xink client updates:

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