The Best Rated EmaiI Signature Portal

Home Submit a ticket My Tickets
Welcome
Login  Sign up
  1. Discussions
  2. Share an idea or improvement
  3. I have a suggestion
Not Taken

"Non-Licensed"/Shared Users

E
Eric Chalupka
started a topic 9 months ago

The new outlook add-in works excellently for users with single-mailboxes, but for users that use send-as or send on behalf of, they now have to have a xink license for each email address they can send as vs. before where the xink program allowed a single signature to be applied across any mail account on the computer. Hoping to have a way to insert a xink signature from an already licensed user, or have non-licensed accounts that pull in signatures from other accounts.

  • Jesper Frier
    said 9 months ago

    Thanks for your input Eric -

    I will check with our dev if the PA functionality is possible via the add-in.

    In the meantime, you can continue to use the client for the users, that is sending on behalf of other users.

    Thanks
    Jesper Frier

  • Jesper Frier
    said 6 months ago

    Hi Eric -

    You can add the email signature for user A to user B when user B send on behalf of user A.
    Both user A and B will require a Xink license.

    Please provide an example where it doesn't work at your end, please.

    Thanks
    Jesper Frier

  • E
    Eric Chalupka
    said 6 months ago

    Hi Jesper,


    This will mean an additional ~50 shared mailbox users that previously have never needed licenses. The users sending mail are already licensed, but the account they are sending from is shared. This change of product capability will impact budgets, big time. I hope your team will reconsider or determine a way to comp an agreed upon number of xink licenses.


    Eric

  • Jesper Frier
    said 6 months ago

    Hi Eric - 


    We didn't change licensing and I need a specific example to understand the changes at your end - Thanks.

    Since this is a public post, I've sent you my personal meeting link to your email to get a better understanding.

    Jesper

  • Jesper Frier
    said 6 months ago

    Hi Eric - 

    A quick meeting summary:

    • You are using the add-in on Mac.
    • When you switch to the shared mailbox in your Outlook on Mac, the add-in disappears, and you cannot select the signature.
    • We agreed that it makes sense because those mailboxes are not in your account.

    Microsoft recently changed where Outlook stores email signatures.
    Outlook now stores the signatures in the mailbox (I believe it's the same for Mac, based on your demonstration).

    • I offered you the shared mailbox licenses for free.
    • You cannot add them to your main account as they are removed with the next AD sync.
    • Instead, I created a FREE MANAGED ACCOUNT for you where you can maintain your shared mailboxes (this account is independent of your main account).

    What's next?

    • You deploy the add-in to the shared mailboxes in the MANAGED ACCOUNT.

    Keep me posted on your progress :) Thanks
    Jesper

Login or Signup to post a comment
Topics in this forum
View all (118)

Didn't find what you were looking for?

Start a new topic

Search articles