Mail recall is not working

Mail recall is not working in office365, we are using XINK connector to apply signature for all mails.

i had tried to exclude from connector however its not working. can you check and do the needful for recall issue.

  • Hi Deepak,

    As far as I remember it has been a 'hit or miss' feature.

    Things to remember when using recall messages.

    - Recall message exclusively works for Outlook on Windows Only
    - Message recipient must be a Microsoft 365 or exchange hosted only
    - It will not work if the message has been read by the recipient.

    See this roadmap note by Microsoft.

    I hope this help.


  • Hi Jay,

    Are you saying, is it Microsoft issue not Xink related? if it is then how come recall is working when i am doing testing with XINK disabled/excluded users.

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