Troubleshooting

This section contain various issues you might see and their resolutions.

Where is the log file (Windows and Mac)
The log file is useful during trouble shooting. The file name is EMSAppLog.Log.  Windows 10 (EN):   C:\Users\%username%\AppData\...
Mon, Oct 24, 2016 at 12:26 PM
I did not get the invitation email from Xink
The reason for that can be one of the following:   If you have created a Xink account yourself, you have been created as an employee automatic...
Thu, Mar 3, 2016 at 7:36 AM
Why is the email signature larger (or smaller) for some users?
Observations Outlook make your emails look distorted or increased in size for some users while other users might see image...
Fri, Aug 26, 2016 at 10:42 AM
Outlook images display as a Red X in in recipient inbox
Symptom After the Xink App have updated email signatures in Outlook for the first time, recipients may not see the image/logo. Instead image/logo show ...
Wed, Dec 21, 2016 at 6:49 AM
Understanding Email Signature Character Limits for Outlook on the web
Scenario You're working with both Outlook (desktop) and Outlook on the Web (browser) and therefore want to use the same default signature in...
Tue, Dec 13, 2016 at 4:51 PM
Outlook images show as Red X (one or a few employees)
Symptom Images show as Red X in Outlook: (It may effect all images and all employees): Cause Outlook cannot show images located ...
Thu, Sep 29, 2016 at 9:30 AM
Why do not all users show after I did an AD export?
There can be several reasons for that:   Make sure that the users have a primary SMTP address in AD. Did you use a switch to limit the export ...
Wed, Feb 11, 2015 at 1:03 AM
The default signature in OWA (Office 365) does not update
Issue description   You have successfully deployed signatures to Office 365 via Xink and now logging in to OWA and you still see the old signature whe...
Tue, Mar 31, 2015 at 11:17 AM
The plaintext version we made in Xink isn’t what appears in outlook
If you experience this, then it is not the signature generated by Xink that you are using.   There are two scenarios when talking about plain text.   ...
Mon, Feb 23, 2015 at 12:58 AM
Information to supply to us when creating a support ticket
It is important to us that we can help you with your questions as quickly and effective as possible.   To avoid us to start a longer mail thread with ...
Wed, Sep 24, 2014 at 7:11 PM