There are a great deal of reasons why Xink might show a different result to a test you (or your designer) performed manually (perhaps by opening your email signature in a browser locally, or you tested the email signature on your own email client).

Mobile email clients (iPhone, Android etc.)

You may see differences with mobile clients due to the OS version or device you are using locally. 

We have also seen rendering differences in emails opened on Android if they are being sent through an Exchange server. 

Web-based email clients (Gmail, Yahoo!Mail, etc.)

Web-based email clients borrow their HTML rendering capabilities from the browser hosting them. 

If you are using a different browser to manually test the email in your own web-based email account, try updating your browser version to the latest version to see if the differences still exist.

Another important thing to consider is your own browser’s settings. A common cause of rendering differences is font size. You should make sure that your browser’s font size is set to “Normal”. 

Lotus Notes

Lotus Notes adapts its rendering depending on the source of the email. If a Domino server is used, it uses Internet Explorer to render the emails. If a POP or IMAP server is used, it relies on its own Rich Text view to render the email’s HTML content. The only exception is Notes 8/8.5, which uses Explorer in either case.


Outlook, prior to Outlook 2007, used Internet Explorer to render an email’s HTML content. If your version of Internet Explorer is old, the email may render differently. 

Likewise, if your copy of Internet Explorer has unusual or customized settings, it may render differently to your colleagues. :

Outlook 2016  Word 2016
Outlook 2013 

Word 2013

Outlook 2010 

Word 2010

Outlook 2007 

Word 2007

Outlook 2003 

Internet Explorer 

Outlook 2002 

Internet Explorer 

Outlook 2000 

Internet Explorer 

Outlook for Mac 2011 uses WebKit to render the emails, which does not rely on Internet Explorer or Word for rendering.

DPI settings

Windows has an option to change your DPI settings for text, which will change the rendering within Outlook clients. By default this is usually set at 96 DPI on Windows machines. Some users may change this to 120 DPI (or a custom number) for text for better readability. More information on Microsoft’s site here. If you have a different DPI setting than the default selection of 96 DPI on your Windows machine, you may see some rendering differences locally due to your settings. Learn more in this article.

Outlook Web App (OWA)

If OWA is showing something different to your colleagues, there’s a high chance it has to do with customizations in your local browser’s settings.

A common cause of rendering differences is font size. You should make sure that your browser’s font size is set to “Normal”. 

Try removing any debugging plugins such as Firebug that may be adjusting HTML or injecting Javascript.

HTML email versus Outlook sent email

We highly recommend testing your email signature in Outlook, as Word can change/alter your HTML template before your final send. Since Xink does not alter your HTML code, you may see a difference between an HTML-uploaded/created copy versus what you see in Outlook.

When you send from Outlook, you will see exactly what your recipients see when they receive your email signature (and campaign). 

Forwarded emails 

Forwarding your email signature (especially Outlook) can change/alter the HTML template on the forward. 

What's next?

Our support does not include designing your email signature and writing your HTML code.

Then what?

You can use the built-in Xink designer - or you can ask an experienced email signature designer to code your HTML.

Alternatively, we can code your HTML acc. to Best Practices at ($220/hr. - Estimate 2-4 hours).