It is important to us that we can help you with your questions as quickly and effective as possible.


To avoid us to start a longer mail thread with basic questions, please supply this information when creating a ticket:


  • Exact description of what you have done
  • Exact description of what makes you conclude that "it does not work".
  • Windows version if it is app issues
  • App version if it is app issues
  • Tell us if you have installed the app via a direct install (by invitation email) or by msi rollout with certificate
  • Any other information that could be useful to us.



Please do not just create a support ticket with the text "I tried to install the app but it does not work". We do not have a fair chance to help you, so please supply as much information as possible prior to you request.


Thank you - we're looking forward to helping you.